Data Protection

978bet Privacy Policy

Your personal data matters to us. This policy clearly explains what we collect, how we use it, and how we keep it safe.

Last Updated: January 2026

01Introduction & Scope

Welcome to 978bet. This Privacy Policy explains how 978bet collects your personal information, what it is used for, who it may be shared with, and the steps we take to keep it secure.

This Privacy Policy applies to 978bet's website, mobile app, and all other digital services. By using any 978bet service, you are deemed to have accepted the terms of this Privacy Policy.

We believe privacy is a fundamental right. 978bet will always be transparent about how your data is handled. We never misuse your personal information or sell it to third parties.

978bet's Privacy Policy is built to international data protection standards and is reviewed and updated on a regular basis.

02What Data We Collect

978bet collects several types of data, which fall into three broad categories: information you provide directly, data collected automatically from your device, and information received from third parties.

Types of Data Example Collection Method
Identity Information Full name, date of birth, national ID number Registration Form
Contact Information Email address, phone number, postal address Registration & KYC Process
Financial information Mobile banking number, transaction history Payment Processing
Usage Data Game history, session duration, bet amounts Automatic Logging
Device Information IP address, browser type, operating system Cookies & Tracking
Contact Records Support chat history, email correspondence Customer Support System

Whether Data Submission Is Optional

Some information is required — such as your name, email address, and phone number to register. An account cannot be created without these. Other information is optional — such as a profile photo or personal preference settings.

03Purpose of Data Use

978bet uses the data it collects solely for legitimate purposes. We never use your information for unnecessary or unethical ends.

  • Account management: For registration, login, and identity verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve issues and answer your queries.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Personalized Experience: To suggest games and bonuses tailored to your preferences.
  • Legal obligations: For mandatory reporting required by government regulatory authorities.
  • Responsible Gaming: To identify problem gaming behaviour and provide the necessary support.
  • Marketing Communications: To send you promotions and offers, with your consent.
If you no longer wish to receive marketing emails or notifications, you can opt out at any time through your account settings or by contacting our support team.

04Data Sharing Policy

978bet never sells your personal information. In certain limited circumstances, data may be shared with trusted third parties on a restricted basis.

  • Payment Providers: Only the data necessary to complete transactions with bKash, Nagad, and Rocket.
  • Game Software Providers: Only the minimum data necessary to operate the games.
  • KYC verification services: Through a secure channel for identity verification.
  • Legal authorities: Where required by court order or legal obligation.
  • Anti-fraud services: To prevent fraud and money laundering.

Third-Party Accountability

All third parties with whom data is shared are bound by strict confidentiality agreements. They may only use the data for the specified purpose and are prohibited from sharing or selling it further.

05Data Protection Methods

978bet uses industry-leading technology to keep your data secure. Our security infrastructure is continuously updated and monitored.

  • SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
  • Encrypted storage: Stored data is protected using robust encryption algorithms.
  • Firewall & IDS: Advanced firewall and intrusion detection systems are active.
  • Regular Audits: Third-party security experts conduct regular audits of our systems.
  • Access controls: Staff are granted access only to the data necessary for their role.
  • Two-Factor Authentication: Two-factor authentication (2FA) is available to help secure your account.
978bet's security systems are monitored 24/7. In the event of a data breach, we will notify affected users as quickly as possible.

06Cookies & Tracking Technologies

978bet uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

Types of Cookies

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: Used to remember your language preference and other settings.
  • Analytics Cookies: Anonymous statistics are collected to better understand how the platform is used.
  • Marketing Cookies: Used to show you relevant offers based on your interests.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

07Your Data Rights

Every 978bet user has specific rights over their personal data. We fully respect those rights and are committed to responding to any legitimate request.

Right to Access Data

You can request to view the information 978bet holds about you.

Right to Rectification

You may request correction of any inaccurate or incomplete data we hold about you.

Right to Erasure

You may request the deletion of your personal data under certain conditions.

Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances.

Right to Data Portability

You may request your data in a portable format.

Right to object

You have the right to object to the use of your data for specific purposes.

To exercise your rights, contact our support team. Requests are typically handled within 30 business days. Please note that some data may not be deletable due to legal obligations.

08Data Retention Period

How long 978bet retains your data depends on the type of information and applicable legal requirements. No data is kept longer than necessary.

Types of Data Retention Period Reason
Account information Duration of active account + 5 years Legal obligations
Transaction Records 7 Years Directives from financial regulatory authorities
KYC documents 5 Years Anti-Money Laundering Laws
Gaming History 3 Years Responsible Gaming & Dispute Resolution
Support Conversations 2 Years Service Quality Improvement
Marketing Cookies 1 Year Personalized Experience

09Protection of Minors

978bet is a responsible gaming platform. We strictly ensure that no one under the age of 18 can access our services.

  • Age verification is mandatory during the registration process.
  • Age verification documents must be submitted as part of the KYC process.
  • We do not knowingly collect or store personal information from anyone under the age of 18.
  • If an underage account is identified, it is suspended immediately and all associated data is deleted.
  • Parents or guardians who have concerns are welcome to contact us directly.
If you suspect a minor in your household is using 978bet, please notify our support team immediately.

10Privacy Policy Updates

978bet reserves the right to update this Privacy Policy as needed. Changes may be made in response to legal developments, new technologies, or business updates.

  • You will receive advance notice at your registered email address before any significant changes take effect.
  • The updated policy will take effect from its publication date.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
  • You can obtain archived versions of previous policies by contacting the support team.

11Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team. We are always ready to assist.

Email support

For Privacy Requests:
[email protected]

Live Chat

24/7 Bengali Live Chat support is available directly on the platform.

All privacy requests are typically handled within 7 business days. Complex requests may take up to 30 business days.

Why Your Data Is Safe at 978bet

Not just words — proven in practice. 978bet follows the highest standards of technology and policy to protect your privacy.

256-Bit SSL Encryption

Every transaction and piece of personal data is protected with bank-grade 256-bit SSL encryption, making it completely unreadable to any third party.

Your Data Is Never Sold

978bet never sells your personal data to advertisers or third parties. Your information is used exclusively to improve your experience.

Identity Verification Security

Identity documents and files submitted during the KYC process are stored with the highest level of security. Only authorised staff can access this information when required.

Transparent Data Usage

What data we collect, why we collect it, and how it is used — all clearly set out in this Privacy Policy. No hidden data collection.

Regular Security Audits

Independent security experts regularly audit 978bet's systems. Any vulnerabilities are identified and resolved promptly.

Your Data, Your Control

You have the full right to request access to, correction of, or deletion of your data. Contact our support team at any time and we will respond promptly.


Start Playing in a Safe Environment

You've read 978bet's Privacy Policy. Go ahead and register with confidence — your data is fully protected.

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